Refund policy

We have a 30-day return policy, which means you have 30 days after you purchase your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Possible restocking fee equal to original shipping charge to you may be deducted from return value for returns other than defective.  You’ll also need the receipt or proof of purchase.  

To request a return simply click here to submit the request and print a Shipping Label.  Shipping label for return will be free for you if Hassle Free Returns Coverage was purchased, if no Returns coverage purchased then a discounted label will be available for you to purchase.  Returns are shipped to:  1055 West Avenue L12, Lancaster, CA 93534.   Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at needitagain21@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method less any original promotional discounts. Please remember it can take some time for your bank or credit card company to process and post the refund too.